Turn off/disconnect conflicting devices, turn on PrimeFilm scanner, make sure scanner is connected to a live port on the back of the system, no front ports or hubs.Ģ. On the system, if you have these devices please turn them off, if they are DELL or LEXMARK brand they need to be disconnected from the USB port altogether, most other brands turning them off is sufficient.ġ. The unable to communicate error is a common one, for Desktop PC's make sure the scanner is connected to a live rear USB port, front ports and hubs not supported, the number 1 cause of this error is another USB scanner or All in one Scanner/Printer also residing Troubleshooting install (Win 7 is notoriously bad at using Generic drivers instead of the manufacturer provided ones. I received this information from the manufacturers today:
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